Lucky97 Terms and Conditions — Know Your Rights Before You Play

By accessing, registering on, or using lucky97 in any way, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and lucky97. If you do not agree with any part of these terms, you must not use lucky97.

Lucky97 reserves the right to update or amend these terms at any time. When changes are made, the updated version will be published on this page with a revised date. Your continued use of lucky97 after any changes are published constitutes your acceptance of the updated terms. It is your responsibility to check this page regularly.

To use lucky97, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age.
• You must be a natural person — corporate or institutional accounts are not permitted.
• You must not be a current employee, contractor, or immediate family member of a lucky97 employee or contractor.
• You must not be registered on any self-exclusion list or have previously been excluded from lucky97.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Lucky97 may request documentation to verify your eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure. Lucky97's decision on eligibility matters is final.

Each person may hold only one lucky97 account. When you register, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, mobile number, and payment details. Providing false information at registration is a breach of these terms and may result in immediate account closure without refund.

You are responsible for keeping your login credentials — your username and password — secure and confidential. Lucky97 will never ask you for your password. If you suspect that someone else has accessed your account, contact lucky97 support immediately. You are liable for all activity that takes place under your account until you report a security concern.

Lucky97 reserves the right to refuse registration to any applicant without providing a reason. Account approval is at lucky97's sole discretion.

Lucky97 accepts deposits in Bangladeshi Taka (BDT) via bKash and Nagad. All deposits must be made from a payment account registered in your own name. Lucky97 does not accept deposits from third-party accounts. If a deposit is received from an account that does not match your registered details, lucky97 reserves the right to hold or return the funds and suspend your account pending investigation.

Minimum and maximum deposit amounts are displayed on the deposit page within your lucky97 account. These limits may change from time to time. Lucky97 is not responsible for any fees charged by your mobile banking provider in connection with deposits.

Deposits are credited to your lucky97 wallet as soon as the payment is confirmed by the relevant payment provider. In the rare event of a delay, contact lucky97 support with your transaction reference number and the issue will be resolved promptly.

• Deposits must come from accounts registered in your own name.
• Lucky97 does not accept cash deposits or bank transfers from unverified sources.
• Deposit limits apply and are shown at the time of transaction.
• Lucky97 reserves the right to request proof of payment for any deposit.

Lucky97 processes withdrawals to bKash and Nagad accounts registered under your name. Withdrawals to third-party accounts are strictly prohibited. Before your first withdrawal is processed, lucky97 may require you to complete identity verification. This is a standard process and is in place to protect your funds.

Standard withdrawals on lucky97 are processed within 10 minutes during normal operating hours. In some cases — particularly for larger amounts or where additional verification is required — processing may take longer. Lucky97 will notify you if your withdrawal requires additional review.

Withdrawal requests can only be made for real-money balances. Bonus funds that have not yet met the applicable wagering requirements cannot be withdrawn. Lucky97 reserves the right to delay or decline a withdrawal if there is a reasonable suspicion of fraudulent activity, a breach of these terms, or an ongoing investigation.

Lucky97 offers bonuses and promotional offers to both new and existing members from time to time. All bonuses are subject to the specific terms stated at the time the offer is made, including wagering requirements, minimum deposit amounts, eligible games, and expiry dates.

General bonus rules that apply across all lucky97 promotions unless otherwise stated:

• Bonuses can only be claimed once per person, household, device, or IP address unless explicitly stated otherwise.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn.
• Lucky97 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses that are not used within their stated validity period will expire automatically.
• Lucky97 may void bonuses and related winnings if it determines that a player has attempted to abuse the bonus system.
• Bonus abuse includes — but is not limited to — creating multiple accounts, placing low-risk bets to meet wagering requirements, or coordinating with other players to exploit offers.

Lucky97's decision on all bonus-related matters is final. If you have a question about a specific offer, contact lucky97 support before claiming it.

All games on lucky97 — including Callbreak, Dragon Tiger Luck, Big Hammer, Golden Bank, Badminton, and all other titles — are governed by individual game rules displayed within each game. By placing a bet or entering a game, you confirm that you have read and understood the applicable rules.

Lucky97 uses certified random number generation (RNG) technology for all applicable games. Game outcomes are determined independently and cannot be influenced by lucky97, its staff, or any player. In the event of a technical fault during a game round, lucky97 reserves the right to void the round and return stakes to the players involved.

Bets that have been confirmed and accepted by lucky97's system are binding. Lucky97 is not responsible for bets placed in error by the player. If you believe a game result is incorrect, contact support within 24 hours of the relevant game round with full details.

The following actions are strictly prohibited on lucky97. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Registering more than one account on lucky97.
• Providing false, misleading, or incomplete information during registration or verification.
• Using automated software, bots, scripts, or any other tools to interact with lucky97 games or systems.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Colluding with other players to gain an unfair advantage in any game.
• Using lucky97 for money laundering or any other illegal financial activity.
• Attempting to access another player's account without authorisation.
• Harassing, threatening, or abusing lucky97 staff or other players.
• Sharing your account credentials with any other person.

Lucky97 monitors all account activity and reserves the right to investigate any behaviour that appears suspicious. Investigations may result in temporary account restrictions while they are ongoing.

Lucky97 is committed to promoting responsible gaming among all its members. Gaming should be an enjoyable activity — not a way to solve financial problems or generate income. Lucky97 provides a range of tools to help you stay in control of your gaming activity.

Available responsible gaming tools on lucky97 include deposit limits, session time reminders, and self-exclusion. To access these tools or to request self-exclusion, visit the Responsible Gaming page or contact lucky97 support directly.

If lucky97 identifies signs of problem gambling behaviour in a player's account activity, it reserves the right to apply account restrictions proactively — including mandatory cooling-off periods — in the interest of player welfare. Lucky97's responsible gaming decisions are made in good faith and are not subject to reversal on financial grounds.

Lucky97 collects and processes personal data in accordance with its Privacy Policy. By registering on lucky97, you consent to the collection and use of your data as described in that policy. Lucky97 does not sell your personal data to third parties.

Lucky97 may share your data with payment processors, identity verification providers, and regulatory bodies where required by law or necessary to operate the platform. All data sharing is conducted in accordance with applicable data protection standards.

Lucky97 provides its platform on an "as is" basis. While lucky97 makes every effort to ensure the platform is available, accurate, and free from errors, it cannot guarantee uninterrupted access or that the platform will be entirely free from technical issues at all times.

To the maximum extent permitted by applicable law, lucky97 is not liable for:

• Any loss of funds resulting from a player's failure to comply with these terms.
• Technical failures caused by factors outside lucky97's reasonable control, including internet outages or payment provider downtime.
• Any indirect, consequential, or incidental losses arising from the use of lucky97.
• Losses resulting from unauthorised access to a player's account where the player failed to keep their credentials secure.

Nothing in these terms limits lucky97's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

Lucky97 reserves the right to update these Terms and Conditions at any time. When changes are made, the revised terms will be published on this page with an updated date. For significant changes, lucky97 may notify registered members via email or an in-platform notification.

Your continued use of lucky97 after any changes are published constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using lucky97 and may request account closure by contacting support.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact the lucky97 support team. We're available 24 hours a day, 7 days a week.

You can reach lucky97 support by email at [email protected] or through the live chat feature available within your lucky97 account. Our team will respond to all queries as quickly as possible — typically within a few hours.