Lucky97 Privacy Policy — How We Protect Your Personal Data

Lucky97 is committed to protecting the privacy of every person who uses the platform. This Privacy Policy explains how lucky97 collects, uses, stores, and protects your personal data when you register, play games, make deposits or withdrawals, or interact with lucky97 in any other way.

By registering on lucky97 or using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with this policy, please do not use lucky97.

This policy applies to all lucky97 services — including the website, the lucky97 app, all games, all promotions, and all customer support interactions. It covers data collected both online and, where applicable, offline in connection with lucky97 services.

Lucky97 collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data lucky97 may collect include:

Lucky97 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

Lucky97 collects your personal data through several channels, all of which are clearly connected to your use of the platform:

• Direct interactions — when you register an account, complete your profile, make a deposit or withdrawal, contact support, or respond to a promotion.
• Automated technologies — when you use lucky97, technical data such as your IP address, device information, and session activity is collected automatically through cookies and similar tracking technologies.
• Third-party providers — lucky97 may receive data about you from payment processors such as bKash and Nagad when you make a transaction, or from identity verification providers when you complete a KYC check.
• Publicly available sources — in limited circumstances, lucky97 may verify information you have provided against publicly available records.

Lucky97 uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent. The main purposes for which lucky97 uses your data are:

• To create and manage your lucky97 account.
• To process deposits and withdrawals securely and accurately.
• To verify your identity and age in compliance with responsible gaming obligations.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and respond to your queries.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To personalise your experience on lucky97 and recommend games or offers that may interest you.
• To analyse platform usage and improve lucky97's games, features, and services.
• To comply with legal and regulatory obligations applicable to lucky97.

Lucky97 does not sell your personal data to any third party. Lucky97 may share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary:

• Payment processors — bKash, Nagad, and other payment service providers require certain data to process your transactions securely.
• Identity verification providers — when lucky97 is required to verify your identity, your data may be shared with a trusted KYC provider.
• Technology and infrastructure providers — companies that help lucky97 operate its servers, databases, and platform infrastructure may have limited access to data as part of their service.
• Legal and regulatory authorities — lucky97 may be required by law to disclose certain data to government bodies, law enforcement agencies, or regulators. Lucky97 will comply with all lawful requests.
• Fraud prevention services — to protect all lucky97 players, data may be shared with fraud detection and prevention services where there is a reasonable suspicion of illegal activity.

All third parties with whom lucky97 shares data are required to handle it in accordance with applicable data protection standards. Lucky97 does not permit third parties to use your data for their own marketing purposes.

Lucky97 uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit lucky97.

The types of cookies lucky97 uses include:

• Essential cookies — required for lucky97 to function. These cannot be disabled as they are necessary for things like keeping you logged in and processing transactions.
• Analytics cookies — help lucky97 understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymous.
• Preference cookies — remember your settings and preferences so you do not have to re-enter them each time you visit lucky97.

You can control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of lucky97 and prevent certain features from working correctly.

Lucky97 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The general retention principles lucky97 follows are:

• Account data is retained for the duration of your active account and for a period after closure as required by financial and legal regulations.
• Transaction records are retained for a minimum of five years to comply with anti-money laundering obligations.
• Support communications are retained for up to two years after the matter is resolved.
• Technical and usage data collected via cookies is typically retained for no longer than 13 months.

When data is no longer needed and the retention period has expired, lucky97 securely deletes or anonymises it so that it can no longer be linked back to you.

Lucky97 respects your rights over your personal data. Depending on applicable law, you may have the following rights:

• Right of access — you can request a copy of the personal data lucky97 holds about you.
• Right to rectification — if any of your data is inaccurate or incomplete, you can ask lucky97 to correct it.
• Right to erasure — in certain circumstances, you can request that lucky97 delete your personal data.
• Right to restrict processing — you can ask lucky97 to limit how your data is used in certain situations.
• Right to object — you can object to lucky97 processing your data for direct marketing purposes at any time.
• Right to data portability — you can request that lucky97 provide your data in a structured, commonly used format.

To exercise any of these rights, contact lucky97 support at [email protected]. Lucky97 will respond to all valid requests within a reasonable timeframe. In some cases, lucky97 may need to verify your identity before processing a request.

Lucky97 takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and lucky97's servers.
• Secure, access-controlled server environments with regular security audits.
• Strict internal access controls — only authorised lucky97 staff can access personal data, and only when necessary to perform their role.
• Regular staff training on data protection and security best practices.
• Incident response procedures to detect, report, and address any data security breaches promptly.

While lucky97 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your lucky97 account and never share your login credentials with anyone.

Lucky97 is strictly for adults aged 18 and over. Lucky97 does not knowingly collect personal data from anyone under the age of 18. If lucky97 discovers that a minor has registered an account or provided personal data, the account will be closed immediately and all associated data will be deleted.

If you believe that a minor has registered on lucky97, please contact support at [email protected] immediately so the matter can be investigated and resolved.

Lucky97 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data protection best practices. When changes are made, the updated policy will be published on this page with a revised date at the top.

For significant changes, lucky97 may notify registered members via email or an in-platform notification. Your continued use of lucky97 after any changes are published constitutes your acceptance of the updated policy. Lucky97 recommends checking this page periodically to stay informed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lucky97 handles your personal data, please get in touch. Lucky97's support team is available 24 hours a day, 7 days a week.

You can reach lucky97 by email at [email protected] or through the live chat feature within your lucky97 account. All privacy-related queries are treated with priority and handled with full confidentiality.